LANGGRAPHTWILIOFIRESTOREHIPAA
MedChat Pro
HIPAA-compliant conversational AI assistant for healthcare practices - handles appointment scheduling, symptom triage, and patient FAQ across SMS, web, and voice channels.
The Challenge
Medical offices were overwhelmed with repetitive patient inquiries and scheduling conflicts. Front desk staff spent 60% of their time on calls that could be automated.
The Solution
Built a multi-channel conversational AI (SMS, web, voice) with RAG-powered knowledge base for practice-specific answers. Implemented secure patient data handling with full HIPAA compliance and SOC2 certification.
60%
Call Reduction
24/7
Availability
4.9★
Patient Satisfaction
2K+/mo
Appointments Booked